Terms of use and service limitations

Responsibilities and service limitations

1. Nature of the services

Authenica develops technology solutions designed to facilitate digital trust and compliance processes. Depending on the features available, they can support identity verification, KYC, compliance screening, identification of potential matches, risk analysis and traceability of checks.

The accessible features are those actually made available to the client under the service subscribed.

2. Nature and limits of the results

Results depend in particular on the data provided, their quality, the sources accessible, the processing rules and the features used.

An automated result is an aid to analysis. It is not necessarily definitive proof of identity, confirmation of an offence or a regulatory decision. It must be interpreted in light of its context, its date and the information available.

3. Final decisions and data quality

The client remains responsible for decisions taken in the course of its activities and its legal or regulatory obligations, subject to the responsibilities expressly assumed by Authenica in the applicable contract.

Using Authenica does not release the client from its obligations of due diligence, internal control, governance, review of alerts or reporting to the competent authorities where these obligations apply to it.

The reliability of analyses depends on the accuracy, timeliness, completeness and lawfulness of the data. The client must hold the rights or authorisations needed to collect, transmit and use them.

4. Alerts and false positives

A screening alert is not automatically a confirmed match or proof of unlawful conduct. Alerts must be reviewed by authorised persons according to the client's procedures and applicable requirements.

5. Availability and maintenance

Authenica deploys the means provided for in its contractual commitments to ensure the operation and maintenance of the services. Interruptions may occur due to maintenance, technical incidents, provider failures or circumstances beyond its reasonable control.

Commitments on availability, support, recovery and continuity are defined, where applicable, in the service contract or the applicable service level agreement.

6. Automation and AI

Where automated or artificial intelligence mechanisms are used, their results may contain errors, omissions or uncertainties linked in particular to data quality, ambiguity of information, the sources or the system used.

Results must be interpreted with discernment and subject to human review where the nature of the decision or the regulations require it.

7. General limits of liability

Authenica does not guarantee that using its tools will, on its own, ensure an organisation's full compliance with all its obligations.

The respective responsibilities are defined in the applicable contracts, subject to mandatory legal provisions. No clause aims to exclude a liability that cannot lawfully be excluded.

Terms of use and terms of service

1. Purpose and access

These terms set out the general rules for using the Authenica website. Use of the professional platform, its APIs or its restricted features may be subject to separate contractual terms.

Access to the site is open subject to technical constraints and maintenance operations. Access to professional features may require an account, an authorisation, a contract or a subscription.

2. Account security

Users must keep their credentials confidential and not share them with unauthorised persons.

Any suspicious access, unauthorised use or security incident must be reported as soon as possible to it@authenica.tech. Responsibilities relating to accounts and access rights are set out in the applicable contractual terms.

3. Authorised use

Users undertake to use the site and the services in accordance with applicable laws. In particular, it is prohibited to use the services for unlawful or fraudulent purposes, to access other people's systems or data without authorisation, to disrupt the operation of the services, to transmit data without authorisation, to circumvent security mechanisms or to infringe the rights of third parties.

4. Intellectual property

The software, interfaces, APIs, trademarks, documentation, graphic elements and other content associated with Authenica are protected by the applicable rules.

Unless otherwise authorised or contractually stipulated, users may not reproduce, modify, distribute, decompile or exploit these elements beyond the rights expressly granted. Rights relating to client data and results are determined by the contract and the applicable regulations.

5. Suspension, termination and complaints

In the event of a breach of the terms, a security risk or a legal obligation, proportionate measures may be taken, including restriction or suspension of access, in compliance with legal and contractual obligations.

The conditions for termination, return or deletion of data and any financial consequences are defined in the service contract.

Any request or complaint about the site can be sent to it@authenica.tech. Professional clients can also use the channels provided for in their contract.

6. Governing law and disputes

These terms are interpreted in accordance with the legal provisions applicable to the publishing entity and to the relationship concerned.

The parties will seek, as far as possible, an amicable solution. Failing that, the applicable law and the competent jurisdiction will be determined by the applicable contracts and the relevant rules of law.

7. Updates

This information may be updated to reflect changes to the site, the services, the organisation or applicable obligations. The current version is published on the Authenica website.

Last updated: 18 October 2026